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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Amanda Word

June 22, 2026

5  out of  5
rating by Amanda Word
"Janice Thompson has been my agent since I started driving. Her office staff has always been great to work with. Everyone is knowledgeable and kind!"
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Myrtice Short

June 18, 2026

5  out of  5
rating by Myrtice Short
"Amanda was very understanding of my concerns and assisted with good suggestions. Very satisfied"
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Brennan Kato

June 17, 2026

5  out of  5
rating by Brennan Kato
"They are the best! They are super easy to work with and always very on top of everything."
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Matthew Mason

June 13, 2026

5  out of  5
rating by Matthew Mason
"Outstanding group of people going a great job!"
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Rebekah Samuel

June 12, 2026

5  out of  5
rating by Rebekah Samuel
"At last i found best auto and home insurance policy from State Farm Douglaville.Well organised office and staff was very helpfull,my special thanks to Ms.Taliyah and she helped in entire process with much patience.All the best one and all God bless you all.I strongly suggest this place for any insurance related."
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Mary M

June 12, 2026

5  out of  5
rating by Mary M
"Efficient office staff!"
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Julie Randolph

June 8, 2026

5  out of  5
rating by Julie Randolph
"Melissa Garza is awesome at Janice Thompson State Farm!! Awesome customer service, quick response and knowledgeable most of all!!
Thanks"
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Stephanie McVey

June 8, 2026

5  out of  5
rating by Stephanie McVey
"Very easy to understand and work with!"
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Connie Posey

June 5, 2026

5  out of  5
rating by Connie Posey
"Janice Thompson is the best!"
We responded:
"Thank you so much for your kind review and for the amazing support over the years. I truly appreciate your long-time loyalty and friendship, and it means a lot to me. I’m so grateful to have you with us, and I look forward to continuing to be there for you!"
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Megan Giammarco

June 3, 2026

5  out of  5
rating by Megan Giammarco
"Olivia was super sweet and very helpful with me!"
We responded:
"Thank you for your review. We’re pleased to hear that Olivia was super sweet and very helpful during your experience. At Janice Thompson State Farm, we strive to provide supportive, responsive service to every customer. We appreciate your feedback!"
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Sonya graham

June 1, 2026

5  out of  5
rating by Sonya graham
"I have used this State Farm Agency for 30 years. Everyone is professional and efficient."
We responded:
"Thank you so much for your wonderful review! We truly appreciate your 30 years of loyalty. It means a lot to hear that our team has consistently been professional and efficient. We’re grateful to have you as a customer and look forward to continuing to serve you for many years to come!"
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South Clerk

May 28, 2026

5  out of  5
rating by South Clerk
"I love the service provided by all the staff at Janice's office. They are the best.
MaryBeth U."
We responded:
"Hi MaryBeth—thank you so much for the wonderful review! We truly appreciate your long-time loyalty to our office. I’m so happy to hear you love the service provided by our team—it means a lot. We’re lucky to have you with us!"
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Journey Jones

May 28, 2026

5  out of  5
rating by Journey Jones
"Olivia was awesome and super informative about my policy as well as helping me compare quotes with my previous insurer!"
We responded:
"Hi! Thanks so much for the great review—I'm thrilled to hear Olivia was able to explain your policy clearly and help you compare quotes with your previous insurer. We really appreciate your feedback!"
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Rey Lagpao

May 13, 2026

5  out of  5
rating by Rey Lagpao
"Melissa sent the link of depensive driving and I'm happy to stay awake late last night til 4 am reading this long 6 hours course. I passed it."
We responded:
"Congratulations on passing the course for the discount that will last you another 3 years!!"
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Lexi Mann

May 12, 2026

5  out of  5
rating by Lexi Mann
"Taliyah Baptiste was amazing! Great experience working with her. She made setting up my home insurance quick and easy, explained everything clearly, and helped me feel confident in my coverage. Highly recommend."
We responded:
"Thank you so much for your kind review! We’re thrilled to hear that Taliyah made the process quick and easy, explained everything clearly, and helped you feel confident in your coverage. Your recommendation means a lot to us—if you ever need anything, we’re here to help."
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Diamond Tillman

May 11, 2026

5  out of  5
rating by Diamond Tillman
"“I had an amazing experience working with Taliyah Baptiste! She assisted me with my car insurance, renters insurance, and life insurance, and made the entire process smooth and stress-free. She was very knowledgeable, patient, and took the time to explain all of my options so I could choose the best coverage for my needs.

What I appreciated most was how she helped me maximize my savings by applying the business discount and bundling my policies. Her professionalism, communication, and dedication to helping her clients truly stand out. I highly recommend her to anyone looking for reliable insurance assistance and excellent customer service!”"
We responded:
"Hi Diamond—thank you so much for the wonderful review! We’re thrilled to hear that Taliyah was able to make your car, renters, and life insurance process smooth and stress-free, and that you were able to maximize your savings through bundling and the business discount. We truly appreciate your recommendation and look forward to helping you again in the future!"
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Darren Laforge

May 7, 2026

5  out of  5
rating by Darren Laforge
"Great rates. And the best rate I found for boat insurance by far. Super friendly. Don’t go anywhere else!!!"
We responded:
"Thank you so much for your review! We’re thrilled to hear you found great rates on your boat insurance and that you had such a friendly experience. We truly appreciate your business—please know we look forward to working with you in the future."
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Janie Giasson

May 4, 2026

5  out of  5
rating by Janie Giasson
"Olivia proactively reached out to me to let me know that if I bundled my renter's insurance policy (which I had with another company) with my existing State Farm auto insurance, I would qualify for a discount off my auto insurance as well. She handled everything professionally and efficiently the same day. Thank you for making me aware and for helping me save money each month on my plan!

-Andrea J. Giasson"
We responded:
"Thanks so much for the great review, Andrea! We’re glad Olivia reached out with the bundling discount information and made the process smooth and efficient the same day. We’re excited to help you save money each month—thank you for choosing us!"
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ken rowland

May 4, 2026

5  out of  5
rating by ken rowland
"Great communication and courtesy extended to answer my insurance questions"
We responded:
"Thank you for your review! We’re glad you found our communication and courtesy helpful when answering your insurance questions. We appreciate you choosing us."
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Linda Johnson

April 24, 2026

5  out of  5
rating by Linda Johnson
"Olivia is always helpful and patient."
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Janice Thompson’s Team. "
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Jennifer Henson

April 22, 2026

5  out of  5
rating by Jennifer Henson
"I’ve worked with Melissa for years, and I can’t say enough about her kindness and professionalism as an agent. I really recommend her services and how carefully she pays attention to detail."
We responded:
"Thanks so much for the amazing review, Jennifer! We really appreciate your support here in Douglasville . If you ever have any questions or need insurance assistance in the future, we are just a message away!"
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Lyntte House

April 4, 2026

5  out of  5
rating by Lyntte House
"I was very pleased with my experience. They very kind and efficient in helping me with car and home insurance. If you are in need of insurance, give them a call. Think you will be pleased."
We responded:
"Thank you for the 5-star review, Lyntte! Here on State Farm Agent Janice Thompson’s Team, we are proud to serve our community and appreciate your recognition. "
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Barbara Caldwell

April 2, 2026

5  out of  5
rating by Barbara Caldwell
"Olivia was most helpful. She was patient, kind and professional. She took the time to find out if she could as I had requested someone else who was with another customer. Thank you Olivia 💞"
We responded:
"We are grateful for your 5-star review, Barbara! Thanks for taking a moment to share your positive rating of State Farm Agent Janice Thompson’s Team here in Douglasville . "
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Barbara Fuquea

March 30, 2026

5  out of  5
rating by Barbara Fuquea
"This agency responds quickly, politely and the information provided is always accurate."
We responded:
"Thank you so much for the 5-stars, Barbara! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Danielle Campbell

March 30, 2026

5  out of  5
rating by Danielle Campbell
"Janice Thompson and her team has been amazing! I've been with them for just over 5 years and have had no issues with the team or the insurance!"
We responded:
"Thank you for taking the time to leave such a great review, Danielle. We strive for excellence in all things insurance and are grateful for your positive feedback. "