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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rod

March 16, 2025

5  out of  5
rating by Rod
"Melissa and the staff in JT State Farm go above & beyond in their efforts to provide excellent customer service. I highly recommend them for your insurance & financial service needs."
We responded:
"Thank you so much for the amazing 5-star review, Rod! We truly appreciate your kind words and are thrilled to hear that Melissa and the team have been able to provide excellent customer service. Your recommendation means a lot to us, and we look forward to continuing to assist with all your insurance and financial service needs! -Jancie "
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Terrence Rhodes

March 13, 2025

5  out of  5
rating by Terrence Rhodes
"Called and they got me right together in a hurry. No extra... surprisingly decent rate for the coverage.. and excellent service from the whole team. Home grown heroes 😉"
We responded:
"It sounds like you had a fantastic experience! It's great to hear that you received prompt service and found a decent rate for your coverage. It’s always a bonus when the team goes above and beyond to help you out. Supporting local businesses often leads to those personal touches that make a big difference. If you have any further questions or need assistance, feel free to ask!"
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Pamela Clay

February 18, 2025

5  out of  5
rating by Pamela Clay
"Awesome customer service. Always make sure that you are getting the best price to fit your needs and your budget."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. Our team is dedicated to ensuring that you find the best prices and solutions that fit your needs. We appreciate your support and look forward to serving you again soon!"
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Thomas Ford

December 18, 2024

5  out of  5
rating by Thomas Ford
"Wonderful customer service! Janice and Melissa are compassionate, caring, very knowledgeable. Melissa was my main contact and she has an answer and solution for any question and problem. I have had State Farm for thirty years or more and will definitely recommend Janice Thompson State Farm!"
We responded:
"Thank you for your heartfelt feedback and for being a loyal State Farm customer for over thirty years! We're delighted to hear that we have provided you with such compassionate and knowledgeable service. Your recommendation of our office is greatly appreciated. If you ever need further assistance or have more questions, please feel free to reach out. We're here to help! -Janice "
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Crr Dom

November 29, 2024

5  out of  5
rating by Crr Dom
"Always professional, helpful, prompt, and knowledgeable. This group of ladies have provided first class service for years. Reach out immediately for all of your insurance questions, needs, and concerns."
We responded:
"Thank you for your fantastic review! We truly appreciate your recognition of our professionalism and dedication to providing first-class service. Our team works hard to ensure that all our clients feel supported and informed, and it's wonderful to hear that you’ve experienced that firsthand. If you or anyone you know has insurance questions or needs assistance, don’t hesitate to reach out to us. We’re always here to help!"
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Frankie Iacino

November 27, 2024

5  out of  5
rating by Frankie Iacino
"Laurie is the recommended choice for my insurance needs, the staff at Janice Thompson are top notch!"
We responded:
"Thank you for your feedback! It's wonderful to hear that you recommend Laurie and that you have had a positive experience with our team at Janice Thompson's office. We strive to provide top-notch service to all our clients, and it's always rewarding to know that our efforts are appreciated. If you have any questions or need assistance with your insurance, please don't hesitate to reach out. We're here to help!"
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Freda Moore

November 27, 2024

5  out of  5
rating by Freda Moore
"Janice Thompson and her staff at State Farm are the best. Mickey and I have had State Farm with Janice for over 24 years and are very happy and pleased with them. Would highly recommend this office and the whole staff for your insurance needs. Thank you to Melissa for always helping us out, and again to your whole staff. Freda and Mickey Moore (your loyal customers)"
We responded:
"Dear Freda and Mickey, Thank you so much for your kind words! It means the world to me and my team to hear that you have had such a positive experience with us over the past 24 years. We truly value your loyalty and trust in our services. Melissa and the rest of our staff work hard to ensure that our clients receive the best support possible, and I will make sure to pass along your gratitude to them. Your recommendation is the highest compliment we could receive, and we appreciate you spreading the word about our office. If you ever need anything or have questions about your coverage, please don’t hesitate to reach out. We’re always here to help! Warm regards, Janice Thompson State Farm Agent"
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KC-68

November 14, 2024

5  out of  5
rating by KC-68
"Every time I visit the office or call the service is outstanding. So professional and helpful! Thank you!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve consistently received outstanding service from our team. Your appreciation motivates us to keep delivering the best experience possible. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to seeing you again soon!"
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Bill Moore

November 7, 2024

5  out of  5
rating by Bill Moore
"Ms. Laurie F. Lyons provided excellent customer service. She was very knowledgeable regarding the service I was requesting. Ms. Lyons was patient, welcoming and demonstrated considerate mannerism."
We responded:
"Thank you so much for your kind words about Ms. Laurie! We’re thrilled to hear that she provided you with excellent customer service and that you found her knowledgeable, patient, and welcoming. We strive to ensure all our team members reflect these values, and your feedback reinforces our commitment to outstanding service. We appreciate you taking the time to share your experience!"
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Debbie Davila

October 29, 2024

5  out of  5
rating by Debbie Davila
"Amazing customer service, so rare in today's world."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our customer service. Our team works hard to ensure every customer feels valued and appreciated, and your feedback truly motivates us. We look forward to serving you again soon! "
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Kennedi

October 4, 2024

5  out of  5
rating by Kennedi
"I received amazing customer service. I called to get a quote for car insurance and they were amazing. I am now insured with State Farm. Thank you for your patience, professionalism, and answering all of my questions."
We responded:
"Thank you for your kind words! We’re thrilled to hear that you had an amazing experience while getting your car insurance quote and that you chose to be insured with State Farm. We appreciate your trust and are glad we could provide you with patience, professionalism, and thorough answers to your questions. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us! -Janice "
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Eddy

September 26, 2024

5  out of  5
rating by Eddy
"As a new resident with a clean driving record, I felt like other insurance companies were taking advantage of me. Laurie confirmed my suspicions and promptly provided a competitive rate. Thank you, Laurie."
We responded:
"Thank you for your wonderful review! It’s great to hear that she stepped in to help when you needed it most. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us! -Janice "
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Gail McKay

September 3, 2024

5  out of  5
rating by Gail McKay
"Melissa G. is one of the best insurance agents we have ever used! Been a State Farm customer with Janice Thompson for many years."
We responded:
"Thank you for your review, Melissa G. is thrilled to hear that she has been one of the best insurance agents you have ever used. We appreciate your loyalty as a State Farm customer with Janice Thompson for many years. If there's anything else we can assist you with, please don't hesitate to let us know."
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Mar Mccune

August 20, 2024

5  out of  5
rating by Mar Mccune
"great customer service"
We responded:
"Mar M: Thank you so much for your five-star review! We’re delighted to hear that you experienced great customer service with us. Your satisfaction is our top priority, and we appreciate your trust. If you ever need anything else, please don’t hesitate to reach out. We’re here to help! -Janice "
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Linda Steadham

July 31, 2024

5  out of  5
rating by Linda Steadham
"The agent was very helpful by giving me information about my coverage and even looked up extra information I needed."
We responded:
"Thank you for your kind words! We're glad to hear that our agent was helpful in providing you with information about your coverage and going the extra mile to look up additional details you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! -Janice "
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VALERIE KIRKPATRICK

July 2, 2024

5  out of  5
rating by VALERIE KIRKPATRICK
"Very nice and completed everything I needed done for our new place! Very appreciative"
We responded:
"Thank you for sharing your experience. We're thrilled to hear that everything you needed for your new place was completed efficiently and that you found the service very nice. Thank you again for your kind words. We look forward to continuing to provide you with excellent service! -Janice "
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Deysi Vasquez

June 26, 2024

5  out of  5
rating by Deysi Vasquez
"Thank you Melissa Garza I am very happy with this company, they are very friendly, responsible and they have the best price on car and home insurance. -Estoy muy contenta con esta compañía, son muy amables, responsables y siempre pendientes y tienen el mejor precio en seguro de carro y casa."
We responded:
"Deysi M: Gracias por compartir tu experiencia. Nos alegra mucho saber que estás muy contenta con nuestra compañía. Es fantástico escuchar que encuentras a nuestro equipo amable, responsable y siempre pendiente, además de ofrecer los mejores precios en seguros de carro y casa. Gracias nuevamente por tus amables palabras. Esperamos seguir brindándote un servicio excelente -Janice "
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Conway Bennett

June 12, 2024

5  out of  5
rating by Conway Bennett
"Great help from breaking down to payment"
We responded:
"We appreciate your business so much for these many years! Thank you for your kind words."
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Gabby Dsgrngs

June 12, 2024

5  out of  5
rating by Gabby Dsgrngs
"Heheee just Save 227 dollars AND 60 CENTs on car insurance with you!!!! Thank you so much!!"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that you saved on your car insurance. It's great to know we could help you find such significant savings. We appreciate the positive review! -Janice "
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Faye James

May 14, 2024

5  out of  5
rating by Faye James
"The agent was very patient with me!!! God Bless!!!"
We responded:
"Thank you so much for your kind words, Faye! It was truly my pleasure to assist you. If you ever have any more questions or need further assistance, please don’t hesitate to ask our team. Wishing you all the best! - Janice"
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Tammy Droll

May 1, 2024

5  out of  5
rating by Tammy Droll
"I had Insurance with State Farm for 20 years and they have always done us right! They go above and beyond."
We responded:
"Wow, 20 years—that's absolutely fantastic, Tammy! Your loyalty truly warms our hearts. We're so glad to hear that you've felt supported and important throughout all these years. Here's to going above and beyond for many more years to come. Thank you for being a cherished part of our State Farm family! - Janice"
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Mitchell Weaver

April 5, 2024

5  out of  5
rating by Mitchell Weaver
"A representative from Progressive transferred me to this agency. Laurie answered the phone and set up my new car insurance policy with just a few questions. She was polite and answered all my questions."
We responded:
"Mitchell, thank you for taking the time to share your experience! I am delighted to hear that Laurie was able to assist you with setting up your new auto insurance. If there is anything more we can do to assist please don’t hesitate to reach out. We look forward to serving you again in the future! – Janice "
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Nervina March

March 17, 2024

5  out of  5
rating by Nervina March
"Janice Thompson State Farm Agency is the absolute best. The friendly staff there is amazing 👏 also when I call I get top notch service I have been with State Farm for over 20 years and I have been more than satisfied with how they treat me. Mrs Janice and her team always go above and beyond. I recommend State Farm Janice Thompson Agency on Fairburn Rd in Douglasville. You will leave with a smile on your face!!!!! Thanks for all you do!!!!! Nervina March ☺️"
We responded:
"Thank you so much for your glowing review, Nervina! We're so happy to hear about your positive experiences with our office in Douglasville. Your kind words mean the world to us and reinforce our commitment to providing exceptional service. My dedicated team and I are delighted to know we've made such a positive impact on your journey with State Farm. We're here to go the extra mile for you and look forward to continuing to serve you with a smile. Thank you for choosing us and for your recommendation. Here's to many more years of great service! - Janice"
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Nancy Bailey

March 4, 2024

1  out of  5
rating by Nancy Bailey
"Spoke with Laurie on 2/28 regarding 6 mo increase in my insuurance since I barely drive anymore. She was supposed to text me a link for a discount if you take an online course. She didn't ! I also asked her to please review my policy for ways I could reduce my cost by changes I could make to my coverage. I haven't heard a word from her !! Very disappointed in service I asked for but didn't receive. I would like to hear from Janice about this. Thanks so much."
We responded:
"Nancy, we appreciate you taking the time to share your experience with us. It's disappointing to hear that you didn't receive the level of service we strive to provide. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of promptly addressing your concerns and providing you with the necessary information to help you with your insurance. Rest assured; we take your feedback seriously. Please give me a call at (770) 489-1400 to discuss this situation further. Thank you for bringing this to our attention! - Janice"
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Tracy Philpot

January 29, 2024

5  out of  5
rating by Tracy Philpot
"I have been with this State Farm office for 23 years. 🥰 The staff is Awesome! Janice and Michelle always make sure that I am taken care of. And I highly recommend this office to anyone who needs property or car coverage."
We responded:
"Hey there, Tracy! Wow, 23 years together, and it's been an absolute pleasure! Thank you for the shoutout, and I'm so glad you feel well taken care of. If you ever need anything or just want to chat about insurance, you know where to find us. Here's to more years of being your go-to for coverage! - Janice"