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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Rosibel Martinez

February 5, 2026

5  out of  5
rating by Rosibel Martinez
"Very nice and did a great job helping."
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
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James Mitchell

February 4, 2026

5  out of  5
rating by James Mitchell
"Good company to do business with."
We responded:
"Thank you so much for the 5-stars, James! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
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Tess Talley

February 4, 2026

5  out of  5
rating by Tess Talley
"Janice and Melissa are wonderful to work with every time! They are consistently quick to help when needed, and inform us of changes that may be happening! Thank you to the team!"
We responded:
"Tess, thank you so much for the 5-star rating! If you have any insurance questions or need assistance, State Farm Agent Janice Thompson’s Team is just a call or email away!"
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Myrtice Short

February 3, 2026

5  out of  5
rating by Myrtice Short
"Amanda was very understanding of my concerns and assisted with good suggestions. Very satisfied"
We responded:
"Thank you for the positive review! If you have any insurance-related questions or needs, please feel free to reach out. "
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Ray McGhie

February 2, 2026

5  out of  5
rating by Ray McGhie
"Very professional. There's never a time I've called and someone has not responded promptly. In this office. They always provide clear and concise answers or information as it related to my coverage/ policy. This is why I highly recommend Janice Thompson and her staff!"
We responded:
"Wow, thank you for the amazing 5-star review! It means a lot to us here in Douglasville to know that you had such a wonderful experience with us here on State Farm Agent Janice Thompson’s Team."
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Larry Toney

February 1, 2026

5  out of  5
rating by Larry Toney
"State Farm has a great name and the Janice Thompson Agency's personal service is just so good it totally exceeded my expectations!!I Their Customer Service is #1 and I would highly recommend you take your insurance to them they are just great!!"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Janice Thompson’s Team. "
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Anita Cobb

January 27, 2026

5  out of  5
rating by Anita Cobb
"we love Janice Thompson and her office! Melissa is amazing. All of our policies are here."
We responded:
"Thank you so much for your kind words! We are incredibly grateful for your continued trust and business over the years. Janice Thompson and her office truly appreciate your loyalty, and we're thrilled to hear that Melissa has been amazing in assisting you. We look forward to serving you for many more years to come!"
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JAN GRANT

January 15, 2026

5  out of  5
rating by JAN GRANT
"They are more than helpful They go beyond what any other agency would do. Janice and Melissa are wonderful. They have been so very helpful to me. I had to get a Medicare Supplement because my husband is retiring and we will lose his insurance. They have been wonderful in helping me. We also have car insurance and home owners and an umbrella policy with them. I like that I can always call them and ask them anything and they will always answer me or find an answer for me."
We responded:
"Thank you so much for your kind words and continued trust in us! We're truly grateful to have you as a long-time customer. It’s our goal to go above and beyond for every client, especially during important life transitions like your husband’s retirement. We're always here to help with any questions or needs you may have—please don’t hesitate to reach out anytime. Thank you again for choosing us for your insurance needs!"
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Stacey Pelfrey

January 5, 2026

5  out of  5
rating by Stacey Pelfrey
"The ladies are always so helpful and professional. I appreciate them."
We responded:
"Thank you so much for your kind words! We're delighted to hear that our team has been helpful and professional. We'll be sure to pass along your appreciation to the ladies. Your support means a lot to us!"
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KC-68

January 5, 2026

5  out of  5
rating by KC-68
"Just wanted to thank Janice, Melissa, Olivia and everyone else at State Farm. Always kind and professional. It's nice to be able to stop by the office and get great service as opposed to a 1-800 number. Thanks so much!"
We responded:
"Thank you so much for your kind words! We’re thrilled to hear that you’ve consistently received outstanding service from our team. Your appreciation motivates us to keep delivering the best experience possible. If there’s anything more we can do for you, please don’t hesitate to reach out. We look forward to seeing you again soon!"
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Hattie Kendrick

December 31, 2025

5  out of  5
rating by Hattie Kendrick
"I would like to say thank you to Melissa at Janice Thompson's State Farm for helping me with my homeowner and car insurance. I know that her knowledge and expertise was a big factor in selecting this insurance company."
We responded:
"Thank you so much for your kind words! Your trust means a lot to us, and we're glad her knowledge helped you feel confident in choosing our company. If you ever need anything else, we're here to help!"
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Cornell L. Morgan

December 30, 2025

5  out of  5
rating by Cornell L. Morgan
"I have been getting great advice & outstanding service from the staff,for more than 35 yrs.My major concern is the price spikes in recent times,as @ 78 no accidents in 28 yrs (hit head on by a dui driver) no traffic tickets in 30, yet my annual insurance payments are $1900.00 a year and that's with $550.00 worth of discounts"
We responded:
"Cornell, We appreciate you and your family."
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Jaiden McIntosh

December 22, 2025

5  out of  5
rating by Jaiden McIntosh
"Wonderful and consistently professional and fair business."
We responded:
"Thank you so much for your kind words! We're delighted to hear you had a wonderful experience and appreciate your recognition of our professionalism and fairness. We look forward to serving you again!"
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Rebecca Boyd

December 19, 2025

5  out of  5
rating by Rebecca Boyd
"Super great to work with; instead of dreading insurance issues, they make the entire process easier to understand and feeling confident. Family has used them for YEARS."
We responded:
"Thank you for your heartfelt review! We're thrilled to hear that we've made the insurance process easier and more confident for you. It means a lot to us to have your family's trust and support over the years. We look forward to continuing to serve you!"
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Freda Moore

December 19, 2025

5  out of  5
rating by Freda Moore
"Janice Thompson and her staff at State Farm are the best. Mickey and I have had State Farm with Janice for over 24 years and are very happy and pleased with them. Would highly recommend this office and the whole staff for your insurance needs. Thank you to Melissa for always helping us out, and again to your whole staff. Freda and Mickey Moore (your loyal customers)"
We responded:
"Dear Freda and Mickey, Thank you so much for your kind words! It means the world to me and my team to hear that you have had such a positive experience with us over the past 24 years. We truly value your loyalty and trust in our services. Melissa and the rest of our staff work hard to ensure that our clients receive the best support possible, and I will make sure to pass along your gratitude to them. Your recommendation is the highest compliment we could receive, and we appreciate you spreading the word about our office. If you ever need anything or have questions about your coverage, please don’t hesitate to reach out. We’re always here to help! Warm regards, Janice Thompson State Farm Agent"
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804 Prisoner Transport

December 16, 2025

5  out of  5
rating by 804 Prisoner Transport
"Staff was professional, informative and went well beyond the norm to answer questions and resolve my policy concerns - December 2025."
We responded:
"Thank you for your kind words! We're delighted to hear that our team provided professional and informative service and went above and beyond to address your questions and policy concerns. Your satisfaction is our priority, and we appreciate your feedback!"
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chuck pinder

December 15, 2025

5  out of  5
rating by chuck pinder
"Love this Office, always a point and take care of your needs."
We responded:
"Thank you so much for your kind words! We're delighted to hear that you love our office and feel well taken care of. We look forward to continuing to meet your needs!"
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Regina Morgan

December 15, 2025

5  out of  5
rating by Regina Morgan
"If its not broken, don't fix it! There is a reason why when I find something that works so well I stick with it This State Farm Agent Janice Thompson is it! Friendly, Knowledgeably, Efficient-I couldn't ask for anything more."
We responded:
"Thank you so much for your wonderful review! We're thrilled to hear that Janice Thompson has provided you with friendly, knowledgeable, and efficient service. It's great to know that when something works well, you stick with it—and we're honored to be that trusted choice for you. If you ever need anything else, we're here to help!"
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Dorothy Lawicki

December 12, 2025

5  out of  5
rating by Dorothy Lawicki
"I have been a client of theirs for many years. I have been happy with the service."
We responded:
"Thank you so much for your continued trust and support over the years! We're delighted to hear that you’ve been happy with our service. We look forward to serving you for many more years to come!"
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Indira Bowen

December 4, 2025

5  out of  5
rating by Indira Bowen
"My experience thus far has been exceptional. The staff is helpful, quick and responsive."
We responded:
"Thank you so much for your kind words, Indira! We're thrilled to hear that your experience has been exceptional and that our staff was helpful, quick, and responsive. Your feedback means a lot to us, and we look forward to continuing to provide you with excellent service."
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Melanie Jackson

December 1, 2025

5  out of  5
rating by Melanie Jackson
"The customer service is top notch!!! The whole team is awesome. This has been my insurance company for years. You can't go wrong with Janice Thompson. I highly recommend them!!!"
We responded:
"Thank you so much for your kind words and continued trust in our team! We're thrilled to hear that you appreciate our customer service and that Janice Thompson agency has been able to provide you with excellent support over the years. Your recommendation means a lot to us! If you ever need anything, we're here to help."
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Ray Pinder

December 1, 2025

5  out of  5
rating by Ray Pinder
"Melissa at State Farm has always been a great help since I’ve been a member for over 10 years! If you need anything be sure to ask for her and she will help you out! Very personal too."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Melissa has provided you with excellent and personalized service throughout the years. We truly appreciate your loyalty and recommendation. If you ever need anything, don't hesitate to reach out—We are always here to help!"
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Valentina Onwumelu

November 13, 2025

5  out of  5
rating by Valentina Onwumelu
"Excellent customer service, and they help you find ways to reduce your payments."
We responded:
"Thank you for your kind words! We're delighted to hear that our team provided excellent customer service and helped you find ways to reduce your payments. Your satisfaction is our top priority, and we appreciate your feedback!"
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Rae Robinson

October 30, 2025

5  out of  5
rating by Rae Robinson
"It was a pleasure to speak to Melissa and have a very beneficial conversation of how to go about my business when it comes to coverage. Very much appreciated!"
We responded:
"Thank you so much for your kind words! We're delighted to hear that Melissa was able to provide helpful guidance for your business coverage needs. We truly appreciate your feedback and look forward to assisting you again in the future!"
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J

September 26, 2025

5  out of  5
rating by J
"Well I have been with Janice Thompson and state farm office since 2006 and I have really enjoyed everyone who has been there and everyone who is there now and everything you need they will just do everything they can do to help you out and see that you are getting everything that you in need of in all the different kinds of insurance thanks for everything that you and your team have done for me over the years and I am looking forward to many more years of the best service and coverage in all the different insurance that I need and that state farm offers thank you for your time James bowen"
We responded:
"Thank you so much for your kind and heartfelt review! We truly appreciate your loyalty since 2006 and are thrilled to hear that you’ve had such a positive experience our entire State Farm team. It’s wonderful to know that we’ve been able to assist you with all your insurance needs and provide the service and coverage you deserve. We look forward to continuing to support you for many more years to come. Thanks again for being such a valued client!"