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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Kennedi

October 4, 2024

5  out of  5
rating by Kennedi
"I received amazing customer service. I called to get a quote for car insurance and they were amazing. I am now insured with State Farm. Thank you for your patience, professionalism, and answering all of my questions."
We responded:
"Thank you for your kind words! We’re thrilled to hear that you had an amazing experience while getting your car insurance quote and that you chose to be insured with State Farm. We appreciate your trust and are glad we could provide you with patience, professionalism, and thorough answers to your questions. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us! -Janice "
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Eddy

September 26, 2024

5  out of  5
rating by Eddy
"As a new resident with a clean driving record, I felt like other insurance companies were taking advantage of me. Laurie confirmed my suspicions and promptly provided a competitive rate. Thank you, Laurie."
We responded:
"Thank you for your wonderful review! It’s great to hear that she stepped in to help when you needed it most. If you ever need anything else, don’t hesitate to reach out. Thanks again for choosing us! -Janice "
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Gail McKay

September 3, 2024

5  out of  5
rating by Gail McKay
"Melissa G. is one of the best insurance agents we have ever used! Been a State Farm customer with Janice Thompson for many years."
We responded:
"Thank you for your review, Melissa G. is thrilled to hear that she has been one of the best insurance agents you have ever used. We appreciate your loyalty as a State Farm customer with Janice Thompson for many years. If there's anything else we can assist you with, please don't hesitate to let us know."
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Mar Mccune

August 20, 2024

5  out of  5
rating by Mar Mccune
"great customer service"
We responded:
"Mar M: Thank you so much for your five-star review! We’re delighted to hear that you experienced great customer service with us. Your satisfaction is our top priority, and we appreciate your trust. If you ever need anything else, please don’t hesitate to reach out. We’re here to help! -Janice "
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Linda Steadham

July 31, 2024

5  out of  5
rating by Linda Steadham
"The agent was very helpful by giving me information about my coverage and even looked up extra information I needed."
We responded:
"Thank you for your kind words! We're glad to hear that our agent was helpful in providing you with information about your coverage and going the extra mile to look up additional details you needed. If you have any more questions or need further assistance, please don't hesitate to reach out. We're here to help! -Janice "
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VALERIE KIRKPATRICK

July 2, 2024

5  out of  5
rating by VALERIE KIRKPATRICK
"Very nice and completed everything I needed done for our new place! Very appreciative"
We responded:
"Thank you for sharing your experience. We're thrilled to hear that everything you needed for your new place was completed efficiently and that you found the service very nice. Thank you again for your kind words. We look forward to continuing to provide you with excellent service! -Janice "
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Deysi Vasquez

June 26, 2024

5  out of  5
rating by Deysi Vasquez
"Thank you Melissa Garza I am very happy with this company, they are very friendly, responsible and they have the best price on car and home insurance. -Estoy muy contenta con esta compañía, son muy amables, responsables y siempre pendientes y tienen el mejor precio en seguro de carro y casa."
We responded:
"Deysi M: Gracias por compartir tu experiencia. Nos alegra mucho saber que estás muy contenta con nuestra compañía. Es fantástico escuchar que encuentras a nuestro equipo amable, responsable y siempre pendiente, además de ofrecer los mejores precios en seguros de carro y casa. Gracias nuevamente por tus amables palabras. Esperamos seguir brindándote un servicio excelente -Janice "
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Conway Bennett

June 12, 2024

5  out of  5
rating by Conway Bennett
"Great help from breaking down to payment"
We responded:
"We appreciate your business so much for these many years! Thank you for your kind words."
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Gabby Dsgrngs

June 12, 2024

5  out of  5
rating by Gabby Dsgrngs
"Heheee just Save 227 dollars AND 60 CENTs on car insurance with you!!!! Thank you so much!!"
We responded:
"Thank you for sharing your experience! We're thrilled to hear that you saved on your car insurance. It's great to know we could help you find such significant savings. We appreciate the positive review! -Janice "
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Faye James

May 14, 2024

5  out of  5
rating by Faye James
"The agent was very patient with me!!! God Bless!!!"
We responded:
"Thank you so much for your kind words, Faye! It was truly my pleasure to assist you. If you ever have any more questions or need further assistance, please don’t hesitate to ask our team. Wishing you all the best! - Janice"
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Tammy Droll

May 1, 2024

5  out of  5
rating by Tammy Droll
"I had Insurance with State Farm for 20 years and they have always done us right! They go above and beyond."
We responded:
"Wow, 20 years—that's absolutely fantastic, Tammy! Your loyalty truly warms our hearts. We're so glad to hear that you've felt supported and important throughout all these years. Here's to going above and beyond for many more years to come. Thank you for being a cherished part of our State Farm family! - Janice"
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Mitchell Weaver

April 5, 2024

5  out of  5
rating by Mitchell Weaver
"A representative from Progressive transferred me to this agency. Laurie answered the phone and set up my new car insurance policy with just a few questions. She was polite and answered all my questions."
We responded:
"Mitchell, thank you for taking the time to share your experience! I am delighted to hear that Laurie was able to assist you with setting up your new auto insurance. If there is anything more we can do to assist please don’t hesitate to reach out. We look forward to serving you again in the future! – Janice "
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Nervina March

March 17, 2024

5  out of  5
rating by Nervina March
"Janice Thompson State Farm Agency is the absolute best. The friendly staff there is amazing 👏 also when I call I get top notch service I have been with State Farm for over 20 years and I have been more than satisfied with how they treat me. Mrs Janice and her team always go above and beyond. I recommend State Farm Janice Thompson Agency on Fairburn Rd in Douglasville. You will leave with a smile on your face!!!!! Thanks for all you do!!!!! Nervina March ☺️"
We responded:
"Thank you so much for your glowing review, Nervina! We're so happy to hear about your positive experiences with our office in Douglasville. Your kind words mean the world to us and reinforce our commitment to providing exceptional service. My dedicated team and I are delighted to know we've made such a positive impact on your journey with State Farm. We're here to go the extra mile for you and look forward to continuing to serve you with a smile. Thank you for choosing us and for your recommendation. Here's to many more years of great service! - Janice"
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Nancy Bailey

March 4, 2024

1  out of  5
rating by Nancy Bailey
"Spoke with Laurie on 2/28 regarding 6 mo increase in my insuurance since I barely drive anymore. She was supposed to text me a link for a discount if you take an online course. She didn't ! I also asked her to please review my policy for ways I could reduce my cost by changes I could make to my coverage. I haven't heard a word from her !! Very disappointed in service I asked for but didn't receive. I would like to hear from Janice about this. Thanks so much."
We responded:
"Nancy, we appreciate you taking the time to share your experience with us. It's disappointing to hear that you didn't receive the level of service we strive to provide. Please accept our sincerest apologies for any inconvenience this may have caused. We understand the importance of promptly addressing your concerns and providing you with the necessary information to help you with your insurance. Rest assured; we take your feedback seriously. Please give me a call at (770) 489-1400 to discuss this situation further. Thank you for bringing this to our attention! - Janice"
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Tracy Philpot

January 29, 2024

5  out of  5
rating by Tracy Philpot
"I have been with this State Farm office for 23 years. 🥰 The staff is Awesome! Janice and Michelle always make sure that I am taken care of. And I highly recommend this office to anyone who needs property or car coverage."
We responded:
"Hey there, Tracy! Wow, 23 years together, and it's been an absolute pleasure! Thank you for the shoutout, and I'm so glad you feel well taken care of. If you ever need anything or just want to chat about insurance, you know where to find us. Here's to more years of being your go-to for coverage! - Janice"
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Sophia Chokrane

December 11, 2023

1  out of  5
rating by Sophia Chokrane
"Laurie was rude, didn’t even try to offer me a better quote. Once I told her what I paid she just said thanks."
We responded:
"Sophia, we're very sorry to hear about your experience, and we appreciate you bringing this to our attention. Customer service is our priority, and we regret if you felt that it was not up to our usual standards. We'd like to learn more about your situation and see how we can address your concerns. Please reach out to us directly at (770) 489-1400 so that we can work together to find a resolution. Thank you for your feedback. - Janice "
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Tracy Stoddard

September 14, 2023

5  out of  5
rating by Tracy Stoddard
"Awesome Insurance company..they REALLY take care of their customers."
We responded:
"Hi Tracy! I’m glad to hear you think State Farm is an awesome insurance company! We take pride in going above and beyond to make sure our customers are well taken care of. Your five-star review is the fuel that keeps our commitment to excellence burning bright! Let us know if we can help with anything else you need! – Janice"
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James Reno

August 20, 2023

5  out of  5
rating by James Reno
"Always the best."
We responded:
"James, your words made our day! We aim for top-notch service, and we're delighted to have hit the mark. Thanks for your ongoing support – here's to many more outstanding interactions ahead! - Janice"
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Mary M

July 6, 2023

5  out of  5
rating by Mary M
"Efficient office staff!"
We responded:
"Thank you! We appreciate your business."
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Ruth Nelson

November 28, 2022

5  out of  5
rating by Ruth Nelson
"Always a pleasure to see Ms. Thompson she is very helpful when it come to take care of your insurance"
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David Shackleford

September 14, 2022

5  out of  5
rating by David Shackleford
"Great people to deal with 15 plus years and no complaints very professional absolutely love Lori she does everything I ask and more I know I work her nerves but she just gives me a big smile highly recommend Janice Thompson State Farm"
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Gino Vassall

August 27, 2022

5  out of  5
rating by Gino Vassall
"Couldn't be happier, they take care of everything. Saved 40 buck last month with the safe driver app as well."
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Jasmine Philpot

August 4, 2022

1  out of  5
rating by Jasmine Philpot
"After many years, I am beyond disappointed with the lack of efficiency, communication, and just overall treatment with this agency. Ms. Janice doesn’t seem to be available much of the time which makes things only specific to her job ability difficult to complete. Follow up and follow through are not present. One of my policies went into a MEC which was completely avoidable. I had to wait for Ms. Janice to get clarification and education about what had happened, as other staff were unable to do so. I switched information over 4 years ago one policy, apparently it was never processed, until I caught it years later. Ms. Gail is very condescending and Laurie isn’t forthcoming with ALL information. My concerns were dismissed and disregarded over years which is why the policies have been moved. Beware."
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charles wallace

February 21, 2022

5  out of  5
rating by charles wallace
"Friendly office staff, always there if you need to pay your bill or if you have a question about your insurance."
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Vivian Shorts

January 11, 2022

5  out of  5
rating by Vivian Shorts
"Janice is the bomb!!very professional and hilarious."